Frequently Asked Questions
Q. Do we check in at your office or at the condo ( or home )?
A. Check-in is at Capalbo’s main office for most condos and all homes. We maintain satellite offices at a few condo locations, and complete check-in instructions are included with your reservation confirmation.
Q. Are you in the ocean?
A. Virtually all of our condos are located on the Gulf of Mexico or close by on Boca Ciega Bay. Our vacation homes are typically located in established residential neighborhoods, most on or near the water. For the geographically challenged, the nearest ocean (the Atlantic) is about 125 miles east.
Q. Is free high-speed internet included?
A. About 50% of our managed units offer this complimentary service. A small number of units have wi-fi, and most have a hard-wired internet connection. Please request this service when you check availability or make your reservation if you need, or would like to have, an internet connection.
Q. Are linens provided or do we have to bring them?
A. All linens are provided with one exception…beach towels. We ask that you bring these with you, and be sure to pack them for your return home.
Q. Why do some units have 7-night minimums, others 14, or 30-night minimums?
A. Even though the condos we manage are privately owned, they must comply with the condominium association rules which apply to minimum rentals. These are typically 7, 14, or 30 days, some even 90 days. Occasionally an owner will specify a longer period simply to reduce ordinary wear and tear on his or her unit.
Q. Can we pay by personal check?
A. Yes, however it must be received by us at least two weeks prior to your arrival.
Q. What do we do if we arrive late and your office is closed?
A. If you are going to arrive after 5:00 p.m. local time, and you let us know, we can make special arrangements for your late arrival. If your late arrival is unexpected, we also have a procedure that you can follow. Just call our 24-hour emergency service phone number for instructions.
Q. Can we check in early (before 2:00 p.m.)?
A. During busier times of the year, when your reservation is “back-to-back” with someone who has just checked out earlier that same day, there is only a 4-hour time period for our professional cleaning crews to have your unit ready. Chances are, you will NOT be able to check in earlier than 2:00 p.m. At other times of the year it MAY be possible. We’ll do the very best we can, but please don’t count on it.
Q. Can we check out late (after 10:00 a.m.)?
A. This can present the same kind of potential problem discussed in the previous question. Our professional cleaning crews are very good, but in season they might have a hundred units or more to make perfect for the next arrivals. Chances are, you will NOT be able to check out later than 10:00 a.m. At other times of the year it MAY be possible. Again, we’ll do the very best we can, but please don’t count on it.
Q. When will we get our security deposit back?
A. Most of our guests arrange for their security deposit by allowing us to make an imprint of their credit card. That simply authorizes us to make a charge of up to $100, but the charge itself is never made nor does it appear on your credit card statement unless the security deposit has to be used toward repair of any damages caused by you or the cost of any long-distance telephone charges, excessive housekeeping charges, last-minute crib or rollaway rentals, or rental extensions, etc. You are responsible for those types of charges, even if they exceed the amount of your security deposit. If the security deposit is paid in cash or by cashier’s check, money order, or traveler’s checks, it is refunded approximately 70 days after your departure in the form of a Capalbo corporate check, provided there are no additional charges on your account.
Q. Can we bring our pet(s)?
A. The short answer is “no.” Unfortunately, we currently have no condo or home owners who permit guests with pets. Sorry!
Q. Do we have to wait around for maintenance/repairs or do you have a key?
A. The answers are “no” and “yes.” In the event any kind of maintenance or repair is needed, our customer service department schedules such activity around your schedule if possible. In the event that you are going to be away at the scheduled time, our maintenance people are provided with a key.
Q. What do we need to do before we check out…do we wash linens, dishes, etc.?
A. There’s really not much you need to do when you check out. We do ask that you return your unit keys (and pool tags if applicable) to our office, and be sure that none of your personal items forget to be packed. We also ask that you take out the garbage and put soiled dishes in the dishwasher and turn it on. Also please put any furniture that you might have rearranged back the way it was when you arrived.